Frequently Asked Questions
Everything you need to know about your Saison beauty journey.
Are Saison products cruelty-free and vegan?
Yes, all our products are 100% cruelty-free and formulated without any animal-derived ingredients. We believe in ethical beauty that performs.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to follow your package's journey.
What is your return policy for opened products?
We want you to love your skin. If a product isn't right for you, we offer a 30-day satisfaction guarantee. Please contact our support team to initiate a return or exchange.
Do you ship internationally?
Currently, Saison ships to the United States, Canada, and select European countries. Shipping rates and delivery times vary based on your location.
How can I check the status of my order?
You can track your order by clicking the link in your shipping confirmation email or by logging into your account on our website.
Are your ingredients safe for sensitive skin?
Our formulas are dermatologist-tested and designed with sensitive skin in mind. However, we always recommend performing a patch test before incorporating a new product into your routine.